[Client satisfaction surveys] Questions to include and tips to make sure your clients answer them
Why is it that some of them buy from you over and over again but others never come back?
What you do think their opinion is after experiencing an incident (a problem during checkout or a damaged item, for example)?
If you’re drawing a blank or are unsure what the answer is, it’s probably because you’re still not sending satisfaction surveys to your current customers.
And that means we may have a situation here.