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FAQs
A Doofinder server request refers to any interaction with the server. Your account’s request usage is influenced by API requests, Search requests, and Recommendation requests. Each search involves multiple requests, and navigation within the Doofinder Admin also triggers requests. For additional details, consult this article.
A search request is generated from user queries through the Doofinder Layer on your webpage. A single search often generates multiple requests to Doofinder’s servers. The Searches in your Stats chart in the Admin Panel reflect the successfully resolved searches within a timeframe. Keep in mind that these numbers might differ from the Search Requests displayed in the Account Usage section.
Each time your feed is processed, whether manually or automatically, requests are counted. This includes all indexing requests, whether from a feed or an API. Platforms such as WooCommerce, Magento2, Shopify, BigCommerce, Shopware and JTL can index in real time using Update on save, which also consumes requests. Additionally, navigation within the Doofinder Admin Panel, such as the statistics page, also generates requests. For more information, consult this article.
If you decide to cancel your subscription, go to Account > General > My Subscription, click on Cancel subscription and follow the cancellation flow.
Remember that canceling your subscription means selecting which product you want to cancel. A pop-up will appear, and you can select which products you want to stop using. If you are using SHOPIFY billing, you need to cancel the service from your Shopify and uninstall the Doofinder app.
For more information, refer to the article “How to cancel my subscription”.
You can update your subscription by navigating to the Admin Panel and selecting Account > General > My Subscription > Plan section. In this step, you will choose the plan for your selected products. For more information, refer to How to change your plan.
You can verify what is included in your plan under Account > General > My Subscription panel where your current and active subscriptions will be visible, in there you can always visit your plan details. Find all the information related to plans here.
No refund policy applies. In case of cancellation, the full month/year will be invoiced as the cancellation becomes effective at the next renewal date. For more information, refer to this article.
Non-Stop Service allows you to configure the automatic purchase of requests packs when your account reaches the requests limit of your plan. This way, your service won’t be stopped once your limit is reached. For more information, refer to this article.
Certain services, such as the Non-Stop Service or additional requests packs, are billed separately, resulting in multiple invoices being issued.
If a product doesn’t appear in the search results, it might be a typical reason: the product is not indexed in the feed, the product is out of stock, a customized result is matching the search query, the data feed wasn’t fully read; or, there might be a temporary issue with your site, or the indexing service. If your catalog is in order, you can resolve this by manually re-indexing the data feed in your Doofinder Admin Panel. To initiate this process, navigate to Search Engines > Settings > Indices and click on the Process Now button. Please ensure you are in the correct Search Engine if you have multiple ones.
By default, Doofinder indexes product data on a daily basis when the Automatic Indexing is enabled. However, starting with the Pro Plan, you can choose between indexing your feed once a day, configuring a time interval between indexes, or scheduling specific timing. To access these options go to your Admin Panel, Search Engine > Settings > Indices and click on Configuration. For more information, refer to this article.
Yes, you can include multiple prices for the same product. Follow the steps in the article B2B Personalized Pricing for the correct implementation.
To use Doofinder’s API refer to our Search & Management API documentation.
To prevent bot attacks you can block the detected IPs.
First, go to your Doofinder Admin Panel. Under Search Engines > Stats, download daily logs to identify requesting IPs. For more information, refer to this article.
Once you locate a suspicious IP, block it via Search Engines > Settings > Security by pasting the IP and clicking on + Block. Requests from blocked addresses receive an HTTP 403 response.
If the IP is your own, cross-reference Doofinder logs with your server access logs to find the origin IP and block it on your server.
You might want to review your Stats and check out your Top Opportunities. These are results provided by Doofinder, even if there isn’t an exact match in the catalog.
You can enhance these results by adding Synonyms or setting up Custom Results to direct your customers to the most relevant options and improve your Conversion Rate.
To boost your click-through rate (CTR) on your Search subscription, you may need to set up some Business Rules on your Search Engine within the Doofinder Admin Panel. For more information, refer to the Managing Results page.
To set up your Conversion Rate go to your Admin Panel > Search Engines > Stats and click on the Configuration link at the right top of the screen. For more information, refer to the article How to Configure Conversion Rate URLs.
A session begins when a user starts a search, and if a purchase occurs within 24 hours, it is recorded. The Conversion Rate is calculated by dividing the number of purchases by the number of search sessions, representing sales relative to users who used the Search Engine.
To do this, Doofinder registers an event when a search is initiated; and to record sales, you need to configure the confirmation order URL. For more information, refer to this article.
To receive your invoice via email, make sure your user has one of the following roles enabled: Owner, Administrator or Billing role. To learn about roles, refer to this article.
Doofinder offers three distinct roles, each with specific access areas: Administrator, Billing, and Manager. Verify your current role in the Team Members section of your Account Panel (if available), and request the Account Owner to make any necessary modifications. To explore the roles, refer to this article.
To create a new user for your account, go to Account > User > Team Members > fill in the email field and choose one of the available roles. Press the + Send invite button to send an invitation link. After the user has signed up, they can start using the Admin Panel with the chosen restrictions.
Note only Account Owners have access to the Team Members section. To explore the role, refer to this article.
To promote specific products, you can employ our Dynamic Re-Ranking and Custom Results features. These tools are designed to align with your marketing and sales strategy, enabling you to shape your users’ browsing experience for optimal results.
Doofinder offers an automated tool to efficiently exclude out of stock products. In your Admin Panel, go to Search Engines > Settings > Indices. Press the Configuration button, enable or disable the Exclude out of stock products option based on your requirements, and Save. Prior to activation, confirm that your product feed includes an “availability” field with the value “out of stock”.
Yes, you can link more than one search term to a product by creating a set of synonyms. This helps bring more results for a single term and ensures that your results align with terms not included in your data feed. For more information, refer to this article.
To set up Banners, access your Doofinder Admin Panel and go to Search Engines > Business Rules > Banners. Add new banners by clicking on the Add Banner button, and fill in the required information following the provided instructions.
The Store in the Doofinder Admin Panel is linked to your primary web domain, hosting all functionalities. The Search Engine manages product data, applying various business rules. Each Search Engine has a unique Hash ID for synchronizing your website with rules and data feed. Stores can have multiple Search Engines for different languages and currencies. To learn more about the Store and Search Engine, refer to this article.
No, there are no additional charges for adding extra Stores. Ensure that your existing plan adequately accommodates the usage across all your stores. Find more about our plans here.
No, it’s not possible. Each Search Engine must correspond to a single language and currency. The quantity of Search Engines in your Store will depend on the number of currencies and languages configured in your Store. For more information, refer to this article.
No, there is no limit to the number of carousels to use on any plan. You can create and activate as many carousels as you desire.
No. All products you get must be on the same plan. This means that regardless of the product you choose, the same plan structure and features will be provided. Find all the information related to plans here.
