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The Store in the Doofinder Admin Panel is linked to your primary web domain, hosting all functionalities. The Search Engine manages product data. Each Search Engine has a unique Hash ID for synchronizing your website with rules and data feed. Stores can have multiple Search Engines for different languages. To learn more about the Store and Search Engine, refer to this article.

No, there are no additional charges for adding extra Stores. Ensure that your existing plan adequately accommodates the usage across all your stores. Find more about our plans here.

Yes, it is possible to include more than one currency per Search Engine, thanks to Doofinder’s multicurrency support. The introduction of the multiprice attribute allows you to manage multiple prices and currencies within a single Search Engine. This feature simplifies operations, enhances flexibility, and provides an efficient way to handle various currencies and price configurations across regions, streamlining the management of your store’s global presence. Learn more in Configure Currencies with Multiprice Attribute.

If a product doesn’t appear in the search results, it might be because of feed reasons: the product is not indexed in the feed, the product is out of stock, a customized result is matching the search query, the data feed wasn’t fully read; or, there might be a temporary issue with your site, or the indexing service. If your catalog is in order, you can resolve this by manually re-indexing the data feed in your Doofinder Admin Panel. To initiate this process, navigate to Configuration on the left-side menu > Indices > click on the “Process Now” button. Ensure you are in the correct Search Engine and Store if you have multiple ones, remember to select it on the top menu.

To modify your indexing settings, navigate inside your Admin Panel, go to Configuration > Indices > scroll down to the Configuration section > Enable Automatic Indexing and choose from all options. For more information, refer to this article.

By default, Doofinder indexes product data on a daily basis when the Automatic Indexing is enabled. However, starting with the Pro Plan, you can choose between indexing your feed once a day, configuring a time interval between indexes, or scheduling specific timing. To access these options go to your Admin Panel > Configuration > Indices > scroll down to the Configuration section > Enable Automatic Indexing and choose from all options. For more information, refer to this article.

Yes, you can include multiple prices for the same product. Follow the steps in the article Multiprice B2B Integration for a correct implementation.

To use Doofinder’s API refer to our Search & Management API documentation.

You might want to review your stats and check out your Top Opportunities. These are results provided by Doofinder, even if there isn’t an exact match in the catalog.

You can enhance these results by adding Synonyms or setting up Custom Results to direct your customers to the most relevant options and improve your Conversion Rate.

To boost your click-through rate (CTR) on your Search subscription, you may need to set up some Promotional Tools on your Search Engine within the Doofinder Admin Panel. For more information, refer to the following pages: Promotional Tools, Optimize, Complements and Advanced Customization.

To set up your Conversion Rate go to your Sales Data configuration in the Configuration section and fill in the Payment Confirmation and the Checkout Summary Pages URLs. For more information, refer to the article How to Configure Conversion Rate URLs.

A session begins when a user starts a search, and if a purchase occurs within the users’ session, it is recorded. The Conversion Rate is calculated by dividing the number of purchases by the number of search sessions, representing sales relative to users who used Doofinder.

To do this, Doofinder registers an event when a search is initiated; and to record sales, you need to configure the confirmation order URL. For more information, refer to Conversion Rate and Sales Data configuration.

A Doofinder server request refers to any interaction with the server. Your account’s request usage is affected by API requests, search requests, recommendation requests, and quiz requests, depending on your plan. Each search, carousel, and quiz generates multiple requests, and navigating within the Doofinder Admin also triggers requests. For more details, consult this article.

A request is generated from user queries through the Doofinder Search, Recommendations, or Quiz on your webpage. A single search, carousel, or quiz often generates multiple requests to Doofinder’s servers. The Searches in your Stats chart in the Admin Panel reflect the successfully resolved searches within a timeframe; also in the Recommendations and Quiz maker panel you will be able to check the Impressions and CTR. Keep in mind that these numbers might differ from the requests displayed in the Account Usage section.

Each time your feed is processed, whether manually or automatically, requests are counted. This includes all indexing requests, whether from a feed or an API. Platforms such as WooCommerce, Magento2, Shopify, BigCommerce, Shopware and JTL can index in real time using Update on save, which also consumes requests. Additionally, navigation within the Doofinder Admin Panel, such as the statistics page, also generates requests. For more information, check this article.

To promote specific products, you can employ our Boosting and Custom Results features. These tools are designed to align with your marketing and sales strategy, enabling you to shape your users’ browsing experience for optimal results.

Doofinder offers an automated tool to efficiently exclude out of stock products. In your Admin Panel, go to Configuration > Indices > press the “Configuration” button, enable or disable the “Exclude out of stock products” option based on your requirements.

Prior to activation, confirm that your product feed includes an availability field with the value “out of stock”.

Yes, you can link more than one search term to a product by creating a set of synonyms. This helps bring more results for a single term and ensures that your results align with terms not included in your data feed. For more information, refer to Synonyms.

To set up Banners, access your Doofinder Admin Panel and go to Search > Promotional Tools > Banners. Add new banners by clicking on the “Add Banner” button, and fill in the required information following the provided instructions.

No, there is no limit to the number of carousels to use on any plan. You can create and activate as many carousels as you desire.

Yes, Quiz maker allows you to create forms for collecting customer details, such as names, emails, and custom information fields. Check about forms on Quiz maker set up.

You can download form data by clicking on the “Form CSV” button in the main panel or in the quiz configuration. You’ll receive an email with a link to the CSV file, valid for 6 hours. This data can be used for customer analysis and marketing purposes.

Yes, the Admin Panel shows key performance metrics for each quiz; including impressions, starts, completions, and CTR (Click-Through Rate). These metrics help you monitor how well your quizzes are engaging users. Learn more on Quiz maker Setup.

If you choose to cancel your subscription, navigate to Account > My Subscription, click on Cancel Subscription at the bottom left, and follow the cancellation process.

Remember that canceling your subscription means canceling all Doofinder products and services.

If you are using SHOPIFY billing, you need to cancel the service from your Shopify and uninstall the Doofinder app.

For more information, refer to the article “How to cancel my subscription”.

You can update your subscription by navigating to the Admin Panel and selecting Account > My Subscription > click on “Change Subscription” button at the top-right side. For more information, refer to How To Change My Subscription.

You can verify what is included in your plan under Account > My Subscription panel where your current and active subscriptions will be visible, in there you can always visit your plan details. Find all the information related to plans here.

No refund policy applies. In case of cancellation, the full month/year will be invoiced as the cancellation becomes effective at the next renewal date. For more information, refer to this article and this FAQ.

Non-Stop Service allows you to configure the automatic purchase of requests packs when your account reaches the requests limit of your plan. This way, your service won’t be stopped once your limit is reached.

Starting September 1, 2025, Non-Stop Service is only available for legacy plans. New plans and subscriptions will no longer include the Non-Stop Service functionality. Service will no longer be interrupted if the subscribed requests or impressions are exceeded. If your usage goes beyond the included limits, you can upgrade to a plan that better suits your business.

For more information, refer to this article.

Certain services, such as the Non-Stop Service or additional requests packs are billed separately, resulting in multiple invoices being issued. Non-Stop Service and Query Packs are only available for legacy plans starting September 1, 2025.

For more information, refer to My Plan is About to Expire.

Upon accessing your Doofinder Account Panel, navigate to the Profile section to manage your notification preferences based on your role. For more information, refer to this article.

To receive your invoice via email, make sure your user has one of the following roles enabled: Owner, Administrator or Billing role. To learn about roles, refer to this article.

Doofinder offers three distinct roles, each with specific access areas: Administrator, Billing, and Manager. Verify your current role in the Team Members section of your Account Panel (if available), and request the Account Owner to make any necessary modifications. To explore the roles, refer to this article.

To create a new user for your account, go to Account  > Team Members > fill in the email field and choose one of the available roles. Press the “+ Send invite” button to send an invitation link. After the user has signed up, they can start using the Admin Panel with the chosen restrictions.

Only Account Owners have access to the Team Members section. To explore the role, refer to this article.

To prevent bot attacks you can block the detected IPs.

First, go to your Doofinder Admin Panel. Under Search > Stats > click on Configuration > Download Logs > select the date or date range to download logs and identify requesting IPs. For more information, refer to this article.

Once you locate a suspicious IP, go to Configuration on the left-side menu > Store Settings > Security > scroll down to Blocked IP’s add the IP detected and click on the “+ Block” button. Requests from blocked addresses receive an HTTP 403 response.

If the IP is your own, cross-reference Doofinder logs with your server access logs to find the origin IP and block it on your server.

For more information, refer to this article and this FAQs.