Account Overview

Under the Account Section of the Admin Panel, you can find information about your account. This includes a description of your plan, your payment method, and your billing information.

In the right-hand section, you can see a graph that shows the requests consumed during the current period. This will be useful in determining if you should make a switch to another plan, based on your usage of requests.

Manage your Subscription

Managing your subscription is very simple. If you are new to Doofinder, you can sign up for an account – Free trial. If your trial period has expired, you can go to ACCOUNT > PLAN and select the desired plan.

For more information on our plans, please visit our Available Plans section.

After choosing your plan, click on the ‘Subscribe’ button and fill in your contact details, billing information and payment method. Take a look at the box on the right to review your plan details and if everything is OK, click on subscribe. Your account is ready to go!

📌 Note: Remember to accept the Terms of Service by checking the box.

If you are based in EU, the VAT number is validated with the VIES. Once validated, we will know if the tax deduction applies. If you encounter any problems with VAT registration, please contact us at billing@doofinder.com

Remember that, once subscribed, there is no minimum length of stay and no notice period is required for cancellation. The billing period begins at the time of subscription and is renewed every 30 days for monthly billing and every year for annual billing.

📌 Note: The billing date is set at the time the plan is created. This will be the reference date for billing your periods.

How to change your plan

You can update your plan very easily by going to your Admin Panel >Account > Plan.

  1. Your actual plan details (e.g.: Basic + 50.000 Requests per month)
  2. Select the number of requests you need.
  3. Click on ‘Update Plan’ if you only need to modify the amount of requests per month and want to keep the same features.
  4. Click on ‘Subscribe’ or ‘Contact’ if you wish another plan with more features and/or requests per month.

Upgrade Plan:

We consider different scenarios to suit your business needs:

If you select a higher plan, say you have a basic monthly plan, and you decide to change it for a Pro monthly plan in the middle of the month, you will be charged half a month of the new Pro plan and the unused proportional part of your old plan will be deducted.

📌 Note: This logic also applies to annual billing plans.

Monthly to annual plan:

You may also want to change from a monthly plan to an annual plan. In this case, you will be charged for 11 months of your new annual plan plus the corresponding difference of the remaining days of the current month, if applicable. The date of your last payment will be considered the starting date of your new annual plan.

Let’s suppose you started with Doofinder on January 5th with a monthly plan and on January 21st you want to switch to an annual plan, in this case you will be charged for the remaining 11 months until January 5th of the following year, plus the remaining days of the current month of January 22nd to 31st.

Increase of requests number:

If you wish to increase the number of requests of your current plan, you will be charged the difference in rate between your current plan and the new rate selected.

Downgrade Plan:

If you select a lower plan, you will be charged for the new plan selection in the next billing cycle.

📌 Note: You won’t receive a credit invoice and no refund policy applies.

Custom Plan:

If you have a Custom Plan and you want to change it, please contact our Customer Success Department at customersuccess@doofinder.com.

Change from an annual plan to a monthly plan:

This change will take effect at the end of the annual plan.

How to cancel your subscription

If you wish to cancel your subscription, please email our Billing Department at billing@doofinder.com. The cancellation becomes effective at the next renewal date. Once cancelled, your contracted service will remain active until the renewal date, after which it will continue on our freemium plan.

📌 Note: In case of cancellation, no partial refunds apply. The full month/year will be invoiced.

If you need further assistance with payments, or you are experiencing a billing issue, email our Billing Department at billing@doofinder.com

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Last updated: Feb 2022