Understanding your billing
These are the information fields you need to fill in order to get your invoice correctly.
- Contact Details: Contact person within the company to whom the invoices should reach
- Last name
- Billing Information: Invoicing information of the company subscribing to the product
- Client type
- Zip/Postal code
- Company/Organization name
- VAT ID: If your VAT ID does not validate, write it in the Company Name field.
If you have a VAT or billing issue, please email email@example.com.
Where can you find your invoice?
Go to your Doofinder Admin Panel > Account > Payments & Invoices. Here you will find all the charges associated with your account.
You can also select the invoice you wish to download from the list by clicking on Download PDF.
It is possible to add members to your Team with a ‘Billing Role‘. This role will allow designated members to access only the Account section to view and pay invoices, as well as change plans. You will find more information about this role in the article ‘Team Members‘.
How to change your billing information
Go to your Doofinder Admin Panel > Account > Billing Information and click Edit Billing Information.
Changes will be reflected in the next billing cycle. If you need to modify an old invoice, please email our Billing Department at firstname.lastname@example.org
Doofinder accepts Credit Card payments, PayPal and Direct debit as payments methods if you are SEPA. You can select your form of payment at the time you create your account.
Note: Payment restrictions may apply depending on the country of origin.
How to edit your payment details
If you need to update your payment information, you can go to your Admin Panel > Account > Billing Information and click on Edit Payment Method.
You can now enter the new payment information and click ‘Save’
There is a shortcut to modify the payment information by simply going to the Administration Panel >Account > Overview and click ‘Update payment method’.
In both scenarios, you will have the option to change your payment details.
If you need further assistance with payments, or you are experiencing a billing issue, email our Billing Department at email@example.com
Last updated: Feb 2022